1. Do you deliver/ship abroad?
At the moment we can only send orders to street addresses in the Most European countries, North America and East Asia (Including China, Japan, South Korea).
Europe and USA delivery will be directly shipped to you by Amazon FBA in UK warehouse; East Asia delivery will be shipped from HERBFUN warehouse in HONGKONG.
You can get your parcel tracking details from My Account .
2. Is the free shipping service available?
Yes, you will get our free shipping service when your order amount is more than 40 pounds. Otherwise, the shipping fee will be In accordance with the accounting standards .
3. How can you pack the goods?
We will pack all our goods with our professional skills and standard boxes, which can effectively avoid damaging in the transportation.
4. When can I get my orders?
Current ETA to Europe: 2-4 business days;
Current ETA to North America: 4-6 business days;
Current ETA to East Asia: 4-6 business days.
Normally, the goods will be reached your place in time, except the FORCE MARGURE FACTORS as WAR, STORM, EARTHQUAKE, INTERNET PROBLEM…
5. Customs, Tariffs & Duties.
The customer is responsible for all Duties, Taxes, Customs Fees and any other fees that may be required when importing products into their country. All our costs do not include Duties, Taxes, Fees or VAT, etc. associated with international orders. Contact your local customs office for more information please.
6. Customers must provide their full shipping information as below.
European customers: Name, Address, Phone No.
North American customers: Name, Address, Phone No.
East Asian customers: Name, Address, Phone No. (P.S.: Chinese mainland need to provide Mobile Phone No. and ID No. according to customs requirements)